Terms & Condition
Shipping & Return Policy
Shipping
We ship to Hong Kong and Macau addresses only. Our orders are shipped and delivered on business days (Monday through Friday, excluding public holidays). Our standard shipping carrier is S.F. Express. We kindly ask that you anticipate 2~10 business days for standard shipping to Hong Kong. Standard shipping charges apply.
Orders delivered to Hong Kong's Non-Industrial / Commercial Locations or Hong Kong's Remote Areas will be additional service charge. There may be additional charges for shipping to Macau. All payment method of the above service charges will be paid by receivers.
The orders delivered to the above locations and Macau require an additional business day.
Returns
Thank you for shopping at Urban Cottage . Items purchased at somethingwanted may be returned within 30 days from all in stock date, unless stated otherwise in the list of exceptions below. Some products may have different policies or requirements associated with them.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
On Sale items
Gift cards
Cash Coupon
To complete your return, we require a receipt or proof of purchase.
Exchange Or Refund (if applicable)
We only refund for items if they are defective or damaged.
Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or refunds.
If approved, then your exchange or refund will be processed
Exchange Items
You can choose any items at Online Shop or Our Store for exchange. After selection, please notification us and we will arrange for you
Refunds
Credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by WhatsApp +66285542
Sale items (if applicable)
Only regular priced items may be exchange or refunded, unfortunately sale items cannot be exchange or refunded.
Return to Shop
Address: 1/F, 25 Granville Road, Tsim Sha Tsui, KL
Opening Hours: 13:00 to 19:00
Shipping
To return your product, you should mail your product to
Address: 1/F, 25 Granville Road, Tsim Sha Tsui, KL
Name : Urban Cottage
Phone : +852 66285542
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Privacy Policy
We respect our customers’ privacy and dedicate to protect it under the laws of Hong Kong. Data collected by this website will be preserved for a logical period of time, only authorised personnel may gain access, and will be used as the basis of market researches in order to provide more products and services. Personal information of customers may be used for the purpose of promotion or constructing better customer relations. If you do not wish to receive any related information, please feel free to contact us.
We reserve rights to make amendments about any terms and conditions. In any cases of disputes, decisions make by this website shall be final.
We value your privacy and the information you consent to share about our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information determines when to send cart reminder messages via SMS.